Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns Eligibility
Due to the nature of our products, we accept returns only under the following conditions:
- Damaged or Defective Items: If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
- Unopened & Unused: For health and hygiene reasons, we can only accept returns on unopened, unused, and sealed products.
🚫 Non-Returnable Items
We do not accept returns on:
- Opened or used products
- Items without original packaging
- Clearance or sale items
- Items returned after 7 days of delivery
🔁 Exchange Policy
We do not offer exchanges. If you receive a faulty or incorrect item, we will replace or refund it as appropriate.
💸 Refund Process
If your return is approved:
- A full refund (excluding shipping fees) will be issued to your original payment method within 5–10 business days.
- You will receive a confirmation email once the refund is processed.
📦 How to Request a Return
To initiate a return, please email us at [your email address] with:
- Order number
- Reason for return
- Photos of the product (if damaged or incorrect)
Once your return is approved, we will provide instructions for return shipping.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or sent in error.
- We recommend using a trackable shipping service for all returns.
If you have any questions about our return or refund policy, feel free to contact us at [your contact email or phone number]. We’re here to help!